Initial Disclosure Document
We are Lease Your Car which is a trading name of Plan (NW) Limited.
We are a franchisee of Plan (GB) Ltd which is part of the Bridle Group to whom we introduce our business.
Plan (NW) Limited is a company registered in England no 07373911 whose trading address and registered office is at Box Studios, 17 Boundary Street, Liverpool, Merseyside L5 9UB.
We are authorised and regulated by the Financial Conduct Authority for consumer credit activities. Our Firm Reference Number is 663103 which can be verified by viewing the Financial Services Register at www.fca.org.uk
Our Data Protection Licence number is ZA500853.
We are a broker member of the British Vehicle Rental and Leasing Association and abide by their Code of Conduct
We are a credit broker of vehicle finance; we are not a funder or lender.
We are a vehicle finance broker and offer a range of vehicle finance products and services, provided by our panel of lenders from whom we may receive an introductory fee. We are not a funder or a lender.
General Data Protection Regulation
Charges for our services
We will charge an administration fee of £199.00 including vat (£165.83 plus vat) for our Brokering Services when you place an order. We will issue an invoice which must be paid within 7 days or prior to delivery of the vehicle, whichever is soonest. Payment can be made online using a debit or credit card or by direct bank transfer.
If you cancel your order, we will charge a fee of £600.00 including vat (£500.00 plus vat). You will receive notice in writing of the charge within 48 hours of cancellation. We will issue an invoice which must be paid within 7 days. Payment can be made by direct bank transfer. Please note that the supplying dealer may also levy a cancellation charge.
Our Customers are extremely important to us and whilst we aim to provide a trouble free and excellent level of service, we know that sometimes things go wrong. If you have cause to complain, we take any complaint very seriously and promise to deal with it promptly, effectively and in a positive manner.
A complaint may be made to any member of our staff who will record the following details on our Customer Complaint Record, and send you a copy of our full complaints procedure which may also be found on our website www.leaseyourcar.co.uk/complaints-procedure :
- Name, Address, Telephone No. and Email Address (if appropriate) of the complainant
- Date of complaint
- Details of the complaint
You may notify us of your complaint by phone, by email or by writing to us:
Plan (NW) Limited T/A Lease Your Car
17 Boundary Street